Frequently Asked Questions (F.A.Q.)

How do I pay for my order online?

We currently accept the following payment methods: cards, cryptocurrencies, digital wallets, “buy now, pay later” and real-time payments. Find the perfect checkout flow for you by selecting your preferred payment method based on your location.

How many items can I buy online?

For most apparel, you can buy up to 2 units per style. For limited editions, 1 unit per style, while supplies last. Toys and accessories: up to 2 units. These limits apply per checkout. We may limit daily orders per person.

Can I buy Space Wine products from other online stores?

Our original creations are only available both in our online concept gallery, spacewine.io, and our exclusive secret pop-up shops around the world. However, you can eventually find them in authorized physical stores and marketplaces that can sell our creations to you only by presenting the SWLab’s invitations there.

Distinctive Limited Editions can be found through invitation-only access in the online concept gallery or in the secret pop-up shops around the world.

How can I get an invitation to access limited-edition products?

There are several ways to get an invitation: Send us a message at contact@spacewine.io expressing your interest, follow us on 𝕏 / twitter and send us a direct message, meet with the Space Wine Lab’s founder to receive an invitation card or contact him directly here.

 It will be rad to share Space Wine Lab unique creations with you and do the best to accommodate your request.

When and where are the next pop-up shop events?

Discover our upcoming pop-up shops by sending a message to contact@spacewine.io. Get invitation-only access and be the first to know about our pop-up shops with exclusive and limited-edition creations.

Can I purchase large quantities to resell in my store?

Yes, you can opt for resale programs with exclusive offers for retail and stores. To find out more about resale programs please feel free to send us a message at contact@spacewine.io indicating your name or company.

I do not live in any of the countries on your list. Can I order online?

Currently, we only accept orders from residents who live in the countries that are on the shipping list in our Terms.

How can I know when you are going to launch a new collection?

Our collections do not have set release dates. Follow us on our social networks and activate alerts to receive information about the launch of new collections.

When are specific items released?

Most of our creations do not have set release dates. Subscribe to our mailing list, and follow us on our social networks, remember to activate alerts. From there you can receive information every time we launch a creation or collection.

Do you re-stock your inventory in collections?

On occasion, we will restock our inventory. Be sure to check back on our site frequently to see if the item you want has been restocked.

Can I order other items that are out of stock?

Some items in a collection may be temporarily out of stock. These items will be available again while supplies last.

Because of its exclusivity, Limited Editions that have already been sold out will not be available to order. However, a chance remains to find some Limited Editions reintroduced in our Encore creations section here or ask for an early invitation to get them.

Some permanent creations that are not in stock may be available again early upon request. If you would like to order any of these items that are not in stock, you can contact us through our contact form or send an email to: contact@spacewine.io

Where do you ship and how much does it cost?

To ensure the best shipping experience for our global customers, we work with a network of recognized shipping companies. Shipping companies are selected based on the customer’s location, prioritizing local carriers to avoid additional charges for customs taxes. The cost of shipping with its tax is already included in the price. For more information, see our Terms.

When will my order arrive?

We appreciate your patience while we process your order. Your order will be verified and shipped within 3 to 5 business days. Delivery will take an additional 7 to 10 business days. In total, you can expect to receive your order within 10-15 business days after purchasing.

Why do my billing and shipping addresses have to match?

To ensure a secure shopping experience, both your billing address and shipping address must match. This measure helps us prevent credit card fraud.

Do I have to pay any tax on my orders?

All purchase taxes and shipping taxes are included in the prices shown on the online concept gallery store.

Will I be charged customs taxes on orders?

We will not charge you any additional tax or customs. Depending on where you live, you may be charged customs or import taxes by your local authority. We work with local carriers to avoid, as far as possible but not definitively, additional surcharges that arise on their shipments. We are not responsible for any import duties or customs taxes, and this is the sole responsibility of the buyer.

I changed my mind. Can I get a refund or make an exchange?

An item exchange is available only if you receive an incorrect item that differs from the original order. In this unlikely case, a complimentary exchange will be processed upon contacting us within three (3) days of receiving it.

No exchanges or refunds are allowed whether due to shipping damage, if you ordered the wrong item, wrong size, wrong color, or simply changed your mind.

I placed a successful order, but why haven’t I received a confirmation email yet?

During high demand, confirmation email delivery may take a little longer. If you haven’t received it within an hour, check your spam folder. If you think you have entered an incorrect email, contact us through the contact form with your order number and last name so we can resend it to you.

Can I contact you directly if I have any questions?

Please email contact@spacewine.io if you have any questions about your order.

I added an item to my cart, but somehow, it’s already out of stock.

Items in our online concept gallery are sold on a “first-come, first-served” basis. While you are in the checkout process, another customer may have completed the purchase of the last available item.

Do you offer gift cards?

We do not offer gift cards through the online concept gallery store; however, you can opt for coupons by following us on our social networks 𝕏 / twitter and Instagram and joining our community. Post a pic using our products and get unique coupons for deals. Remember to Tag us in your posts using these hashtags: #SpaceWine   #SpaceWineLab   #SWLab

Also, we can send you an exclusive invitation for early access to limited-edition creations in our online concept gallery and secret pop-up shops around the world.

Can you send me a bottle of Space Wine?

We can only send you a bottle of Space Wine if you are an astronaut in space. 😊

However, if you are an earthling, you can become a Space Wine Lab ambassador on Earth. Get any of our products and share them on your social networks to opt for exclusive invitations, coupons and special offers.

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